FAQs

Each item is made to order with care, so please allow 3-7 business days for production before your order ships. Once shipped, delivery typically takes:

• United States: 3-7 business days
• Canada: 7-15 business days
• International: 10-20 business days

You'll receive a tracking number via email once your order ships so you can follow its journey to you.

We believe in mindful creation. Each piece is printed and crafted specifically for you when you place your order. This approach allows us to:

• Reduce waste and our environmental footprint
• Ensure every item is fresh and made with intention
• Offer a wider variety of designs without overproduction
• Support sustainable and ethical manufacturing practices

While this means a slightly longer wait, you can feel good knowing your purchase was created just for you.

Yes! We offer free standard shipping on all U.S. orders over $75. For orders under $75, shipping is calculated at checkout based on your location and chosen delivery speed.

International shipping rates vary by destination and are also calculated at checkout.

Absolutely! Once your order ships, you'll receive an email with your tracking number and a link to follow your package's journey. You can also check your order status anytime by logging into your account or using the tracking link in your shipping confirmation email.

Yes, we ship worldwide! International shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient and are not included in our shipping charges.

Because each item is made to order, we begin production quickly after your order is placed. If you need to make changes or cancel, please contact us immediately—within a few hours of ordering if possible. We'll do our best to accommodate your request, but we cannot guarantee changes once production has begun.

If your package appears to be lost or arrives damaged, please contact us within 14 days of the expected delivery date. Include your order number and any photos of the damage, and we'll work with our shipping partners to resolve the issue—whether that means reshipping your order or providing a refund.

Because each item is made specifically for you, we cannot accept returns for change of mind, incorrect sizing, or simply not liking the product. We encourage you to carefully review our size guides and product descriptions before ordering.

However, if your item arrives damaged, defective, or significantly different from what was shown, we absolutely want to make it right. Please contact us within 14 days of receiving your order with photos of the issue, and we'll arrange a replacement or refund.

We're so sorry if something arrived less than perfect! Please contact us within 14 days of delivery with:

• Your order number
• A description of the issue
• Clear photos showing the damage or defect

We'll review your case promptly and either send a replacement or issue a full refund—whichever you prefer.

Unfortunately, we're unable to offer exchanges since each item is printed on demand. We recommend checking our Size Guide before ordering to ensure the best fit. If you have questions about sizing, feel free to reach out—we're happy to help you choose the right size before you order.

Once we approve your refund request, it typically takes 5-10 business days for the funds to appear in your account, depending on your payment provider. You'll receive an email confirmation when your refund has been processed on our end.

We use high-quality materials selected for comfort, durability, and print vibrancy:

• T-Shirts & Hoodies: Soft, preshrunk cotton and cotton-poly blends for comfort and lasting wear
• Tote Bags: Sturdy canvas or poly-cotton that holds up to daily use
• Mugs: Ceramic with vibrant, dishwasher-safe prints
• Home Décor: Premium materials specific to each product type

Detailed material information is included on each product page.

To keep your pieces looking magical for years to come:

• Apparel: Machine wash cold inside out, tumble dry low or hang to dry. Avoid bleach and ironing directly on the print.
• Tote Bags: Spot clean or hand wash for best results.
• Mugs: Dishwasher safe, but hand washing extends the life of the print.
• Candles: Trim the wick to ¼" before each use and never burn for more than 4 hours at a time.

Specific care instructions are included with each order.

Yes! Ethical production is at the heart of what we do. Our print-on-demand model means:

• Zero overproduction waste—we only create what's ordered
• Partner facilities that uphold fair labor practices
• Eco-conscious printing using water-based inks where possible
• Reduced carbon footprint through distributed production centers closer to customers

We're committed to creating magic without compromising our values.

We work hard to ensure our product photos accurately represent the final items. However, slight variations in color may occur due to differences in monitor settings, lighting conditions in photos, and the printing process. These variations are normal and not considered defects.

If you receive an item that looks significantly different from what was shown, please contact us and we'll make it right.

We believe everyone deserves to express their magic! Most of our apparel is available in a range of sizes, typically from S to 5XL, depending on the specific product. Size availability is shown on each product page, and you can check our Size Guide for detailed measurements.

We recommend checking the size chart on each product page, as sizing can vary between different styles and brands. For the most accurate fit:

• Measure a garment you already own that fits well
• Compare those measurements to our size chart
• When in doubt, size up—our items are preshrunk but may still have minimal shrinkage

Visit our Size Guide for detailed measurement instructions and tips.

Most of our apparel runs true to standard U.S. sizing. However, fit can vary depending on the specific product style (unisex, women's, relaxed fit, etc.). We always recommend checking the size chart on each product page for the most accurate information.

Product descriptions also include fit notes when relevant—like "runs slightly small" or "relaxed oversized fit."

Unisex sizing offers a relaxed, classic fit with a straighter cut through the body. If you typically wear women's sizes, you may want to size down for a more fitted look.

Women's sizing is designed with a more tapered, feminine silhouette with slightly shorter body length and sleeves.

Check the product description to see which fit each item offers.

We accept a variety of secure payment options:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

All transactions are processed through secure, encrypted payment systems.

Absolutely. Your security is our priority. Our checkout is powered by industry-leading encryption technology, and we never store your full credit card information on our servers. All payment processing is handled by trusted, PCI-compliant payment providers.

Yes! We occasionally offer special promotions and discount codes. The best way to stay in the loop is to:

• Subscribe to our newsletter—you'll get 10% off your first order plus early access to sales
• Follow us on social media for flash sales and exclusive offers

Discount codes can be entered at checkout in the "Discount Code" field.

We're more than a shop—we're a community for those who walk the mystical path. Every design is thoughtfully curated to resonate with spiritual seekers, stargazers, and anyone who believes in a little everyday magic.

Our pieces feature celestial artwork, astrological symbols, affirmations, and sacred geometry designed to support your journey of manifestation, meditation, and personal transformation. We believe the items you surround yourself with can spark intention and awaken your inner light.

Soul Fire Alchemy Lab is based in the United States. Our products are printed and shipped from various fulfillment centers across North America and internationally to ensure faster delivery times and reduced shipping distances for our global community.

Currently, Soul Fire Alchemy Lab is an online-only boutique. This allows us to offer a wider selection of designs and ship directly to you anywhere in the world. Who knows what the future holds—but for now, you can shop our full collection right here on our website.

We'd love to hear from you! You can reach us through:

• Contact Form: Visit our Contact page
• Email: hello@soulfirealchemylab.com
• Social Media: Send us a message on Instagram or Facebook

We typically respond within 24-48 hours during business days.