We want your Soul Fire Alchemy Lab treasures to arrive safely and ready to spark a little magic. Here's everything you need to know about shipping, returns, and how we'll make things right if the universe throws us a cosmic hiccup.
Shipping
Shipping Rates
| Order Total | Shipping Cost | Estimated Delivery |
|---|---|---|
| Orders over $75 | Free | 5–10 business days |
| Orders under $75 | $7.95 flat rate | 5–10 business days |
Order Timeline
Tracking Your Order
Once your order ships, you'll receive a confirmation email with your tracking number and a link to follow your package's journey. Give the tracking about 24 hours to activate in the carrier's system after you receive the email.
Please inspect your items when they arrive. If something is damaged, missing, or appears to have been lost in transit, contact us within 3 days of delivery (or expected delivery date for lost packages).
Include your order number and photos of any damage, and we'll work with you to make it right—whether that means reshipping your order or providing a refund.
Returns
We want you to love what you've brought home. If something isn't quite right, you can request a return within 14 days of delivery.
- Items unworn and unwashed
- Items in original condition
- All original tags attached
- Original packaging included
- Custom or personalized orders
- Items marked as final sale
- Items that have been worn or washed
- Items without original tags
Exchanges
Need a different size or want to swap for another style? We're happy to help! There's no need to place a new order—just let us know what you'd like instead when you contact us.
- Email us with your order number and the item(s) you'd like to exchange
- Let us know what size or style you'd prefer instead
- We'll provide return instructions and process your new item once we receive the original
- If there's a price difference, we'll either charge or refund the difference
Tip: Not sure about sizing? Check our Size Guide before ordering, or reach out—we're happy to help you find your perfect fit before you buy.
Refunds
Once we receive your return and confirm it meets our return policy requirements, we'll process your refund to your original payment method.
Processing time: 5–7 business days after we receive your return
Note: Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account.
You'll receive an email confirmation once your refund has been processed on our end.
Ready to Start a Return or Exchange?
Email us with your order number and reason for the request:
soulfirealchemylab@gmail.comContact Us ✦
